F.A.Q.
SS
PS
CD/GR
FD/HD
SC
It does not produce ice or push water
1. Verify the presence of voltage on the machine and on the pump.
2. Check if the compressor is running.
3. Check if water is entering the machine.
4. Verify that the pump is pumping water or that there are no leaks.
Failure to supply water to the evaporator
1. Check if the water pump is powered by voltage.
2. Check for water leaks in the tank.
3. Check the condition of the water pump filter.
It produces white ice
The ice pops come out too full/empty
1. What number is the cycle thermostat set to? The thermostat has a red mark indicating the factory setting. The setting depends on operating conditions.
2. The higher the number on the thermostat setting, the fuller/larger the ice comes out. The adjustment ranges from 1 to 7 (a higher number indicates more fullness).
3. Check that the cycle thermostat is functioning correctly; when it malfunctions, the timing is fixed and does not depend on the temperature detected in the evaporator, thus affecting the cycle time.
4. Check the cooling system; there may be a malfunction in the compressor.
*Keep in mind that for the proper operation of the machine, it may require 2-3 cycles to stabilize the optimal ice production. Especially in models with a programmer (NG 110 and 150), this state can be forced by manually adding water or turning the cams to start another filling cycle.
It starts and stops continuously
Absence of water in the machine
1. Check the condition of the water inlet valve.
2. Check the voltage of the water inlet valve.
3. Check the adjustment of the water inlet valve.
There is no ice, and the machine stopped
1. Check the microswitch installed on the water tank float arm.
2. Verify the continuity of the high-pressure safety switch.
3. Check the condition of the relay.
The ice does not detach from the evaporator
An ice block forms in the evaporator
1. Is the motor that drives the blades to move the water working?
2. Check the microswitch of the motor that moves the blades. This microswitch activates the hot gas valve.
The tank where the water is stored does not lower
The tub in which the water is stored keeps going up and down
1. Check the micro of the rotation engine. These mics are responsible for controlling the movement of the motor.
2. Check the micro of the agitator motor (paddles engine).
The machine turned on but doesn't start
1. If the switch indicator light isn’t on, it means there’s no power.
2. The machine has a delay time once turned on. You need to wait for 10 minutes. If it doesn’t start after 10 minutes, you should check the timer.
3. Is the water reaching the machine? If the water isn’t reaching, the machine is equipped with a magnetic float that interrupts the operation.
It starts and stops continuously
1. Is the air condenser clean? If it’s dirty, it needs to be cleaned. In the case of a water-cooled machine, it’s necessary to verify that water enters and exits the condenser.
2. Is the condensation pressure switch working properly? The switch should turn on the fan when the pressure reaches 18 bars and should turn it off when the pressure is 15.5 bars.
3. Is the high-pressure safety switch working properly? The machine should be stopped if the pressure reaches 30 bars. Restart the machine when the pressure returns to 21 bars.
A lot of water is leaking from the ice dispenser
1. The float installed in the blue water tank must be adjusted to prevent water from overflowing and dripping along the ice dispenser outlet.
2. If the evaporation temperature is higher than it should be, the ice could end up too wet, and water could leak from the ice outlet (the correct temperature for each machine should be indicated).
Low production
1. What is the evaporation temperature? The evaporation temperature has a significant influence on production.
2. What are the water and ambient temperatures? Machine production is calculated with water at 15ºC and ambient temperature at 20ºC. Above these temperatures, the production decreases.
The ice comes out very soft
1. Which evaporation temperature does it have? If the temperature is higher than it should be, the ice comes out softer.
2. What temperature of water and environment do you have? The production of the machines is calculated with 15ºC of water and 20ºC of environment. Above this temperature, the production decreases.
The machine does not produce ice
1. On undercounter units, check that the cleaning switch (black color) is on I (compressor running).
2. Check that water reaches the evaporator (transparent tube without bubbles).
Failure due to thermal gear motor
1. Check that water reaches the evaporator (transparent tube without bubbles).
2. Clean the evaporator according to the protocol.
3. Reset the thermal relay if it has tripped. If necessary, increase the intensity of the relay.
4. Check the direction of the gear motor rotation (always counterclockwise).
5. Check the evaporation temperature, it must not be less than the value of each unit.
It's not producing ice
1. Check the machine’s power supply.
2. Check if the compressor is working.
3. Verify that the pump is pumping water.
4. Check if water is entering the machine.
5. Check the series thermostat, when it reaches the liftoff; if the thermostat is not working, it remains open and stops the unit without the liftoff.
6. Check if the timer rotates correctly; if it doesn’t activate, an ice sheet forms on the evaporator.
The evaporator isn't receiving water
1. Check the voltage of the water pump.
2. Check if water is entering the machine.
3. Check the condition of the water pump filter.
It's producing white ice
1. Check the condition of the injectors. Possibility of blockage due to dirt.
2. Possible water shortage.
3. Check if the machine is running out of water during ice production.
*Note that for the proper operation of the machine, 2-3 cycles may be necessary to stabilize the optimal ice production. Especially in models equipped with a programmer (ORION 130), this state can be forced by manually adding water or rotating the cams to start another filling cycle.
Starts and stops constantly
1. Is the air condenser clean? If it is dirty, it must be cleaned. In the case of a water-cooled machine, you must check that water is entering and leaving the condenser.
2. Is the condensation pressure switch working properly? The pressure switch must activate the fan when the pressure reaches 18 Bar and must disconnect the fan when the pressure is at 15.5 Bar.
3. Is the high-pressure safety switch working properly? It must stop the machine if the pressure reaches 30 Bar. It will restart the machine when the pressure returns to 21 Bar.
The ice cubes come out hollow (small)
1. What number is the cycle thermostat set to? The thermostat has a red dot that indicates the factory setting.
2. Increasing the setting number of the thermostat makes the ice fuller/larger. The setting ranges from 1 to 7 (a higher number indicates greater fullness).
3. Check if the cycle thermostat is functioning properly; when it malfunctions, the timer rotates from the beginning, losing cycle time.
4. Check the cooling system, possible compressor malfunction.
*Note that for the proper operation of the machine, 2-3 cycles may be necessary to stabilize the optimal ice production. Especially in models equipped with a programmer (ORION 130), this state can be forced by manually adding water or rotating the cams to start another filling cycle.
The ice bin doesn’t have ice and the machine is stopped
1. Regulate the stock thermostat installed in the electrical panel. More number indicates more ice in the ice bin.
2. Check the status of the high pressure safety pressure switch.
The ice remains in the evaporator
1. Is the machine well leveled? The machine must be completely level or even angled forward.
2. The evaporator must be clean. It should be cleaning with phosphoric acid 50% and with hot water.
3. Check thickness sensor, 3-5 mm distance. If it is too far away it forms too big a slab of ice.
The compressor doesn’t work
1. Check that the cleaning switch installed in the electrical panel is in the ICE position.
2. Does the voltage arrive to the compressor? If voltage arrives and it doesn’t work, the compressor must be replaced.
There is no water in the ice bin (modular machine)
1. Check the water level probe installed next to the water pump. This probe detects the water level in the ice bin.
2. Check the status of the electronic board.
3. Check the water inlet valve, which receives voltage and opens correctly.
4. Check water inlet pressure, remove valve restrictor if necessary.
The machine is stopped and there isn’t ice (modular machine)
1. In the lower left side of the curtain there is a magnet which detects the ice level and for the machine. Check that the magnet and the micro of this magnet are in its position.
2. Check that the unit is in ice mode (ICE) on the front switch (by removing the door).
3. Check that the tape holding the curtain and thickness sensor has been removed when installing (remove front door first).
Ice cubes come out with hollows
1. Check that the sensor thickness is not too close to the evaporator (3 to 5 mm).
2. Check that the drain valve closes correctly. If it remains open due to lime, the water is lost through the drain during the manufacture.
3. Check that the hot gas valve does not remain open during manufacturing.
Machine at a standstill
1. Check that tension reaches the electrical panel.
2. Check that the main switch is on I (on the right).
3. Check possible failure indicated in electrical panel lights.
4. Check that the variable speed drive doesn’t alarm.
5. Check at 3 minutes that the starting timer is timing and works correctly.
6. If there is a lack of water, check that the inlet pressure is correct.
7. If it is stopped by high / low pressure, when timing check that the liquid solenoid opens correctly.
8. Check that remote stop or security button are not activated.
The Ice comes out with water from the machine
1. With the water tap adjust the water in the upper distributor, so that the level is below the mark on the center screw of the tray.
2. Check that the tray that collects the water (lower part) is not broken.
3. Check the water pipes irrigation, if necessary, cover the last one (before the milling cutter).
4. Check that the distributor pipes are not broken.
The machine doesn’t make ice and indicates full of ice
1. Check photocell, bridge electrical panel on terminal to verify that it is a photocell fault.
2. Clean the sensor if it is dirty.
3. Check that the light beam has the inclination necessary (minimum operation distance 25 cm). If a conduit for ice fall has been installed, make a window in the light beam zone.
4. Check cabling, as well as possible second photocell.
Flake thickness is not suitable
Very small flakes
Low ice production
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